Responsible Gambling

At TCL99 Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

TCL99 Casino operates in full compliance with Australian gambling regulations and supports the National Consumer Protection Framework (NCPF) for online wagering. We take our duty of care seriously and actively promote responsible gambling practices across all aspects of our platform.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Lie to family or friends about your gambling habits
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling
• Borrow money or sell possessions to fund gambling
• Feel irritable or restless when trying to reduce gambling

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

TCL99 Casino provides a range of tools to help you manage your gambling activity. These tools are available directly through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately and increased only after a 7-day cooling-off period.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

You can set a maximum session duration to control how long you spend gambling in a single sitting. A notification will alert you when your session time is approaching its limit.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have wagered during your current session.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from TCL99 Casino for a period of your choosing — from 1 month up to 5 years, or permanently. During a self-exclusion period, your account will be suspended and you will not be able to access any gambling services on our platform.

To activate self-exclusion, please contact our Responsible Gambling team:

• Email: [email protected]
• Live Chat: Available 24/7 via our website
• Phone: 1800 825 999 (toll-free within Australia)

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.

Register with BetStop at www.betstop.gov.au

Account Cooling-Off Period

You can request a temporary cooling-off period of 24 hours, 48 hours, or 7 days. During this time, you will be unable to log in or place bets.

Account Closure

You may permanently close your TCL99 Casino account at any time by contacting our support team. Any remaining balance will be refunded to your verified payment method within 5 business days.

Protecting Minors

TCL99 Casino strictly prohibits gambling by anyone under the age of 18. We conduct thorough age and identity verification checks on all new accounts in accordance with Australian law. It is illegal for minors to gamble in Australia.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• GamBlock — blocks access to gambling websites
• Net Nanny — comprehensive parental control software
• CyberPatrol — internet filtering and monitoring

Gambling and Financial Wellbeing

Never gamble with money you cannot afford to lose. Before you play, we recommend setting a strict entertainment budget and treating any losses as the cost of entertainment. Do not use credit cards, loans, or borrowed money to fund gambling. If gambling is affecting your financial situation, please seek help immediately.

For free financial counselling in Australia, contact the National Debt Helpline:

• Phone: 1800 007 007
• Website: www.ndh.org.au

Support Organisations

If you or someone you know needs help with problem gambling, the following free and confidential services are available in Australia:

Gambling Help Online

Free 24/7 support via phone, chat, and email for people affected by gambling problems.

• Phone: 1800 858 858
• Website: www.gamblinghelponline.org.au

Lifeline Australia

24/7 crisis support and suicide prevention services.

• Phone: 13 11 14
• Website: www.lifeline.org.au

Beyond Blue

Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.

• Phone: 1300 22 4636
• Website: www.beyondblue.org.au

Gamblers Anonymous Australia

Peer support meetings and resources for people with gambling problems.

• Website: www.gamblersanonymous.org.au

MensLine Australia

Professional telephone and online support service for men with emotional health and relationship concerns, including gambling-related issues.

• Phone: 1300 78 99 78
• Website: www.mensline.org.au

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Never chase your losses
• Take regular breaks during your gaming sessions
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Treat gambling as entertainment, not as a source of income

Our Responsible Gambling Policies

TCL99 Casino adheres to the following regulatory frameworks and industry standards:

• Interactive Gambling Act 2001 (Cth) and its 2026 amendments
• National Consumer Protection Framework (NCPF) for Online Wagering in Australia
• Australian Communications and Media Authority (ACMA) guidelines
• BetStop National Self-Exclusion Register requirements

We do not offer gambling services to residents of jurisdictions where online gambling is prohibited. We do not extend credit to